Refund policy

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for eligible products.


To be eligible for a return, your item must:

 

  • be in the same condition that you received it;

  • be unworn / unused, without signs of wear or deterioration;

  • have all tags/labels intact;

  • be in its original packaging;

  • be accompanied by the receipt or proof of purchase.

 


To start a return, please contact us at luminblu@gmail.com.

Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any questions about returns.

 

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.


For damaged or defective items, please include clear photos of the product and packaging when you contact us.

 

 

Exceptions / non-returnable items

Because many Irka And Co products are made to order and/or personalized, not all products are eligible for return.


The following items are generally non-returnable:

 

  • Custom-made products (made to your specific size, color, or other personal preferences);

  • Personalized items (items with names, initials, special text, or other custom details);

  • Items purchased on sale or with a special promotion, unless they arrive damaged or defective;

  • Gift cards.

 


Please get in touch if you have questions or concerns about whether your specific item is eligible for return.

 

 

Exchanges

The fastest way to ensure you get what you want is to request a return for the eligible item you have. Once the return is accepted, you can place a new order for the item you prefer.


In some cases, if stock allows, we may be able to offer a direct size or model exchange – contact us to see what is possible for your order.

 

 

European Union – 14-day cooling-off period

If your order is being shipped into the European Union, you may have a legal right to cancel or return your order within 14 days of receiving it, for certain non-custom, non-personalized items, without giving any reason.


As above, the item must be in the same condition that you received it:

 

  • unworn or unused,

  • with tags,

  • in its original packaging,

  • with receipt or proof of purchase.

 


This statutory right generally does not apply to custom-made or clearly personalized products.

 

 

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund is approved or not.


If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.


If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us .